At JonesZylon, we strive to be superior at every aspect of getting our customers what they need, when they need it, so they can perform their jobs efficiently. This starts with friendly, knowledgeable, and helpful Customer Service. Our customers receive the information they need quickly and accurately, with a dedicated advocate who understands their needs and takes action to make things happen. Excellent service also requires product availability, which we achieve through precise inventory management and industry-leading lead times. Our customers can rely on us to deliver on our promises. Finally, good service demands that issues be resolved to satisfaction, and we stand behind our products. We go to great lengths to ensure every customer is delighted with their decision to choose JonesZylon.
Truly valuable innovation comes from a deep understanding of our customers' work environments. How do they do their jobs? What challenges are they trying to overcome? At JonesZylon, we have representatives in the field, working directly where customers use our products across the country. This provides us with a unique perspective when it comes to new product development. We are proud of our track record of introducing a new, problem-solving product every quarter to help our customers succeed in their work. JonesZylon is where customers come to find novel solutions to persistent challenges they face in their industries.